Spreed is optimal for support and training.
- Remote assistance: With Spreed, your
support team may guide customers directly through programs or
instruction procedures. If your customer should become
uncertain on product operation at some point, he can receive
direct insight to using your product correctly. Support
employees can, therefore, react quickly, act efficiently, and
- Problem solving: Problems can also be
solved over Spreed. com. Your support simply guides the
customer to the right solution, thereby contributing to a quick
reaction to problems. Customer satisfaction cannot be more
efficiently targeted. Possible and potential errors can be
actively addressed and avoided in advance.
- Collaborative problem processing: Using
the Chat, Screensharing
functions, it is of course possible to process problems in a
support team. It doesn't matter where employees may find
themselves - Spreed brings them together to accelerate and
optimize problem solving.
- Continuing education: Spreed is perfectly
suited for continuing education and training of support staff
as well as the communication of traps and frequently occurring
problems. Training cannot be more cost-advantageous or more
- Employee training: Efficiently train
employees regionally, nationally, or globally over Spreed. New
products, offers, experiences, and methods can be presented,
discussed, and communicated. Convey and augment the most
important company asset: knowledge. No time restraints,
location boundaries, or any other restrictions.
- Customer training: Company trainers can
also instruct customers. Whether explaining the general
operation of a product or answering detailed questions,
training cannot occur faster, simpler, or more economical than
that over Spreed.
- Partner training: Partner training can be
offered in order to guarantee both the quality of the
cooperation and the service to the end customer - even when the
partner resides abroad. Regular information and updates are
part of a functioning partnership. To ensure qualitity, you may
even certify your partners using the full online-training
functionalities of Spreed.
- Teamwork: Training materials, support
documentation, or inquiry processing: everything accomplished
in teams can be accomplished even faster and better with