Synergetic AG increase their online turnover with the spreedCall Instant Lead Generator
It is widely known that customers looking for information on a
product do most of their research on the Internet. This research
can provide marketing departments with a wealth of information
about potential customers. With the new WiredMinds Instant Lead
Generator, filtering out the relevant leads from the scores of
website visitors for use in sales and marketing is a simple,
automated process.
WiredMinds Instant Lead
Generator enables the sales department or call centre to make
contact with the customer in seconds to offer support on
sophisticated products and services on a personal, ne-to-one basis.
And because the tool is integrated into market-leading CRM products
such as Salesforce or sugarCRM, the
entire journey is easily recorded.
Sales figures increase
significantly
One ISP and web hosting provider who has enjoyed great success
with WiredMinds Instant Lead Generator is Synergetic AG, who use the tool
within Salesforce for customers like Berlin web-hosting service
Loomes AG and TourOnline AG in Plochingen. “In many E-shops we
achieved an increase in sales results of up to 60%,” reported
Markus Krämer, CEO of Synergetic AG.
How it works
At online shops, the clicks of buyers and the level of the basket
are tracked and automatically evaluated according to specific
rules. This is how the customers of significant interest are
identified. Push technology then enables a spreedCall which is
offered to these customers, providing them with the option to make
contact with a customer consultant via a button, avatar or by
video.
Flawless customer
service
During a conversation with the customer, the call centre employee
has access to the complete click history of the customer, and so
can more readily address their specific needs. The call includes a
video image of the conversation partner, with the ability to give
presentations, to make documents and videos available, and the
“live utilisation” of sales and marketing tools such as quote
calculation and product configuration. Websites can not
always provide all-encompassing information on their complex
products and services. Sales and marketing departments within
companies that offer sophisticated solutions will find that the
WiredMinds Instant Lead Generator provides both them and the
customer with real added value.
More sales, faster. And all the time, building foundations for
customer loyalty and long-term relations with personal service and
support.
Cost-efficient and easy to
implement
The spreedCall
connection, together with the real-time visitor analysis of WiredMinds,
optimises sales and marketing and reduces costs. The spreedCall Instant Lead
Generator can be integrated into every website without any hassle,
and it has certified by TÜV SÜD to conform to the protection of
privacy and data.
About synergetic:
The synergetic Inc. is one of the biggest multimedia companies in the German-speaking area. It was founded in 1993 and bundles competences for internet, networking and development. As a full-service ICT agency it offers the following service today: care of the customer’s IT requirements on location, connection of the IT and communication systems to the internet, development of the required web applications, consulting and training. More information on www.synergetic.ag.
About Wired Minds:
WiredMinds is an enterprise analytics software provider with over half million customers in the European market and is currently moving into the international market. Among our customers are dfs, Littlewoods, Samsung, Mueller, Deutsche Bank, Tiscali, SEB Bank and Reed Publishing. WiredMinds provides a highly functional and robust counting-pixel-based Web analytics platform for Hosting companies and Enterprises and support this with excellent customer support and highly professional consulting services.
WiredMinds is:
Recommended by BaFIN (German financial services authority) for adhering to banking industry requirements for privacy and data protection
Recognised by TUEV (Germany security auditor) in 2008 as the only product of its kind that conforms to German Federal Laws of Data Protection. Visit wiredminds.com for more information.
About spreed:
spreedCall is a unique click-to-call service provided by struktur AG, a European software technology company. spreed conference centers are available in Europe, the USA, in Japan, and in Australia. Worldwide, more than 120.000 users benefit from spreed telephone conferencing and web meeting services. Get a free spreedCall Click-to-Call account on spreed.com. Visit www.spreed.com for more information.
