This is an overview of
frequently asked questions on Spreed Web Meeting
solutions.
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| Do I need to download and
start a software program to use Spreed?
|
|
| No, as Spreed is entirely web-based,
downloading and running a software program is
generally not required. You need a web browser and
the Adobe Flash plug-in only. However, to be able to
share a screen (Spreed Screen Sharing) or to use our
feature Spreed Remote Control, you will have to
download and run the
Spreed Client. More information on requirements is available
here. |
|
What are the requirements
on the system to use Spreed?
|
|
| Spreed is working with all
established operating systems and web browsers. There
is no additional software required. If you and your
participants use Spreed Web Meetings simultaneously
from different systems (e.g. Windows XP and Mac OS X)
there is no loss of quality. More information on
requirements is available
here. |
|
| Do I require special
firewall settings for Spreed web meetings?
|
|
| Using Spreed Web Meetings does not
require special firewall settings. However, with some
firewall settings the communication between your
desktop and the server goes through a "HTTP proxy"
server. Depending on your available Internet
bandwidth and the speed of the Proxy server, audio
and video can be delayed. If the latency (the delay)
is higher than 200ms you should speak with your
system administrator to enable TCP port 1935
(outgoing only) to let Spreed communicating faster.
In rare cases "stateful firewalls" may interrupt the
Spreed connection after some amount of data has been
transferred. Contact your system administrator in
this case.
Spreed utilizes the encrypted Real-Time
Streaming Protocol (RTMP/E), for audio and video
communication. Spreed usually communicates through
TCP port 1935 (outgoing-only). In case of firewall
restrictions, Spreed communicates through HTTP
tunneling on TCP port 80 (the default HTTP-Port) and
TCP port 443 (default HTTP/S port). |
|
| What happens, if my
Internet connection is very slow while in a
web meeting? |
|
| Spreed automatically adjusts the
quality of video and audio when the Internet
connection is changing. In some cases video and audio
are automatically disabled because the Internet
connection is too slow. Please read on to learn the
bandwidth
requirements. |
|
| What are the Internet
bandwidth requirements for Spreed meetings
(audio, video and presentations)? |
|
| The required Internet bandwidth
depends on the number of participants within the
meeting. For audio communication (VoIP) only a
minimum bandwidth of approx. 20 kBit/s (0.02Mbit/s)
times the number of participants will be required.
For video and audio a bandwidth between of approx. 50
kBit/s (depending on video quality) and 120 kBit/s is
required upstream (for downstream: 50 kBit/s - 120
kBit/s times the number of participants). Example:
for a Spreed conference with 5 participants where
each participant transmits both audio and video, each
participant requires 50 kBit/s connection speed to
the server (upstream) and 200 kBit/s downstream (4 x
50 kBit/s) bandwidth. Screen or desktop sharing
requires about 50 to 3 MBit/s upstream bandwidth
depending on the shared screen size and level of
detail. |
|
| Do participants need
special skills or knowledge to be able to
join a meeting? |
|
| Spreed features an intuitive user
interface in many different languages. This implies
English, German, French, Spanish, Italian, Japanese,
Russian, Czech and Swedish. The user interface is
easy to understand and can be used by the average
Internet user without any problems. |
|
| Are Spreed features like
„Screens Sharing“ and „Remote Control“ safe?
|
|
| Yes, Spreed Screen Sharing only shows
content to participants that is explicitly selected
to be shown. Spreed Remote Control instead offers a
feature for participants to cancel the application,
simply by pressing "ESC“ on their keyboard. More
information on screen sharing and remote control is
available in our
brochures. |
|
| Are Spreed Web Meetings
safe? |
|
| Yes. Spreed uses modern security
standards. Find more information on security in our
brochure
Spreed Security. |
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| What to do when
experiencing audio problems? |
|
| Please read on in our audio support
document
Solving Audio Problems. |
|
| What to do when
participants do not receive invitations?
|
|
| Invitation emails are sent out by
Spreed using a registered email server. In rare
cases, these automatic generated emails are rejected
from the recipients email server or spam filters. In
this case please send out the email invitations
manually from your email account. Please add your
Meeting-ID, starting date and the participant’s
individual password (private meetings only) to the
invitation. Participants then can join the meeting on
Spreed.com by entering their email-address and
password. |
|
| What happens when a short
connection outage occurs? |
|
| Lost connection is automatically
re-established for short (less then 30 seconds)
connection losses. If the connection is lost for more
than 30 seconds, the participant can manually
re-establish the dropped connection by leaving the
meeting room and reenter it. |
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| What are the requirements
for Spreed telephone conferencing (dial-in
and dial-out)? |
|
| To be able to use Spreed telephone
conferencing you will need a phone. Dial-in calls
(calls into a meeting) are billed at local rates. To
allow worldwide dial-in, Spreed offers a list of
international dial-in numbers. The complete list is
available in our reference card. To do dial-out calls
(out of a meeting) you will need Spreed Credits and
at least a Spreed Channel Pro licence. |
|
| Can I use any phone to do
telephone conferencing? |
|
| Yes, Spreed Telephone Conferencing
can be used with any modern phone, mobile as well as
land-line. |
|
| What is and where to get my
moderator PIN? |
|
| A moderator PIN is used to enter a
meeting as a moderator via phone. Configure your
7-digit moderator PIN in your settings, before you
enter a meeting on the phone. |
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|
| What documents/files are
supported to be shown in presentations?
|
|
The following files can be uploaded
and presented in a web meeting: Adobe PDF, MS
Powerpoint, MS Word, MS Excel, OpenDocument,
OpenOffice, images (JPG, PNG, TIFF, GIF, etc.), video
(AVI, FLV, etc.) and audio (MP3, etc.).
By the help of screen sharing you can present any
file format and application on your computer. More
information is available in our
brochures. By using Spreed Co Browsing you can
easily present websites and web content. It is
working with your web browser and simultaneously
shows up the sites that you visit in your
participants’ browsers. |
|
| Presenting
Powerpoint files. What to consider? |
|
| Animated effects of Powerpoint
Documents can not be visualised after uploading.
However, to display the animation, please present
your .ppt files with screen sharing. |
|
| Are presentations, video
and audio synchronized simultaneously?
|
|
| Yes. A streaming server delivers
synchronized audio and video to all participants.
Content is always in sync under the assumption that
the available Internet bandwidth is sufficient for
all participants. Documents which are presented can
only be out of sync in case that the Internet
connection is lost. Changing slides is instantaneous
and requires a minimum bandwidth of few hundred bits
per second. |
|
| When ending a meeting, can
presentations, chat-logs and recordings be
exported or viewed afterwards? |
|
| Files and presentations can be
exported while still in the meeting or afterwards in
the archive. Recordings can be viewed out of the
archive, chat-logs can be exported as CSV. To allow
participants to watch recordings or download files,
you first have to publish the meeting in the archive.
Recordings and files are available on the meeting’s
landing page then. |
|
| What happens to files and
presentations after the meeting has been
ended? |
|
| Content, as is files, presentations,
chat-logs and the participant list, is saved and
stored for seven days. You can access the content in
your archive and delete it, if requested. After seven
days the meeting, including all content, will be
deleted automatically. Please note that meetings that
contain recordings are not deleted within seven days
but remain for a longer period of time in your
archive. |
|
| How to control content
provided by participants? |
|
| Content, as is presentations ans
files, can be deleted by a moderator or made
invisible by switching the presentation mode.
Furthermore moderators can switch off the chat
feature and the participant list. |
|
| Can a voting be saved and
exported? |
|
| You can save a voting, even when it
has not been started yet. Saved votings can be
started at any time and over again. Please note that
the result of a voting will be overwritten, when the
voting is started again. There is no export of the
results available at the moment. |
|
| What area is recorded, when
using the recording feature? |
|
| Recordings contain every content and
interaction. The video size and the number of video
and audio streams (can be more then one) determines
recording size. The recording size of a typical 5
hour session with one trainee with video/audio is
between 200 and 400 MByte. Please take note that
video-recordings can not be exported. However,
audio-recordings can be downloaded as MP3 file
afterwards. |
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| What is the minimum screen
resolution to use Spreed without any
problems? |
|
| Spreed works on all established
screen resolutions. However, please use a minimum
resolution of 640 x 480 pixels in order to avoid
problems with the interface. |
|
| Is it possible to configure
the product to run in 'lite' mode (limited
features, no video, no audio, etc.)?
|
|
| Yes. As moderator you can configure
your meeting on creation (permanent chat, PDF
download, etc.) as well as in a running mode (silence
all participants, disable video, etc.). |
|
| Can I customize the user
interface (private branding)? |
|
| You can add a personal logo to your
web meeting. It will be displayed instead of the
Spreed Logo. Please take note that this feature is
not available for Spreed Free. There are currently no
further changes possible by yourself. However, we
offer the ability to change the design by ourselves.
Please
contact us for further information. |
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