Synergetic AG increase their online turnover with the spreedCall Instant Lead Generator
It is widely known that customers looking for information on a
product do most of their research on the Internet. This research
can provide marketing departments with a wealth of information
about potential customers. With the new WiredMinds Instant Lead
Generator, filtering out the relevant leads from the scores of
website visitors for use in sales and marketing is a simple,
WiredMinds Instant Lead Generator enables the sales department or call centre to make contact with the customer in seconds to offer support on sophisticated products and services on a personal, ne-to-one basis. And because the tool is integrated into market-leading CRM products such as Salesforce or sugarCRM, the entire journey is easily recorded.
Sales figures increase significantly
One ISP and web hosting provider who has enjoyed great success with WiredMinds Instant Lead Generator is Synergetic AG, who use the tool within Salesforce for customers like Berlin web-hosting service Loomes AG and TourOnline AG in Plochingen. “In many E-shops we achieved an increase in sales results of up to 60%,” reported Markus Krämer, CEO of Synergetic AG.
How it works
At online shops, the clicks of buyers and the level of the basket are tracked and automatically evaluated according to specific rules. This is how the customers of significant interest are identified. Push technology then enables a spreedCall which is offered to these customers, providing them with the option to make contact with a customer consultant via a button, avatar or by video.
Flawless customer service
During a conversation with the customer, the call centre employee has access to the complete click history of the customer, and so can more readily address their specific needs. The call includes a video image of the conversation partner, with the ability to give presentations, to make documents and videos available, and the “live utilisation” of sales and marketing tools such as quote calculation and product configuration. Websites can not always provide all-encompassing information on their complex products and services. Sales and marketing departments within companies that offer sophisticated solutions will find that the WiredMinds Instant Lead Generator provides both them and the customer with real added value.
More sales, faster. And all the time, building foundations for customer loyalty and long-term relations with personal service and support.
Cost-efficient and easy to implement
The spreedCall connection, together with the real-time visitor analysis of WiredMinds, optimises sales and marketing and reduces costs. The spreedCall Instant Lead Generator can be integrated into every website without any hassle, and it has certified by TÜV SÜD to conform to the protection of privacy and data.
The synergetic Inc. is one of the biggest multimedia companies in the German-speaking area. It was founded in 1993 and bundles competences for internet, networking and development. As a full-service ICT agency it offers the following service today: care of the customer’s IT requirements on location, connection of the IT and communication systems to the internet, development of the required web applications, consulting and training. More information on www.synergetic.ag.
About Wired Minds:
WiredMinds is an enterprise analytics software provider with over half million customers in the European market and is currently moving into the international market. Among our customers are dfs, Littlewoods, Samsung, Mueller, Deutsche Bank, Tiscali, SEB Bank and Reed Publishing. WiredMinds provides a highly functional and robust counting-pixel-based Web analytics platform for Hosting companies and Enterprises and support this with excellent customer support and highly professional consulting services.
Recommended by BaFIN (German financial services authority) for adhering to banking industry requirements for privacy and data protection
Recognised by TUEV (Germany security auditor) in 2008 as the only product of its kind that conforms to German Federal Laws of Data Protection. Visit wiredminds.com for more information.
spreedCall is a unique click-to-call service provided by struktur AG, a European software technology company. spreed conference centers are available in Europe, the USA, in Japan, and in Australia. Worldwide, more than 120.000 users benefit from spreed telephone conferencing and web meeting services. Get a free spreedCall Click-to-Call account on spreed.com. Visit www.spreed.com for more information.